Contact Rabbit Video Chat
One address, real people reading it. Here is where to write, what to include so the first reply actually solves things, and the problems you can fix yourself in two minutes.
Last updated: August 28, 2026
- 1Where to write
- 2What goes in the message
- 3What support can and cannot do
- 4How fast we reply
- 5Two-minute self-serve answers
Where to write
Everything goes through [email protected] — a broken camera, a missing coin bundle, a deletion request, a press question. Routing all of it through one address keeps your message from bouncing between teams, and the person reading it can pull in a specialist when one is needed. Someone watches the inbox every day of the week.
We skipped the phone line and the chat widget on purpose. Email leaves a written trail for both sides, and it lets us dig into what actually happened before replying, rather than guessing at answers in a live chat window.
What goes in the message
The fastest fixes come from messages that answer three questions up front: what you were trying to do, what happened instead, and where it happened. A screenshot of any error text helps more than a paragraph of description.
- Your account email, if you created an account.
- The device and browser you were using (for example: Android Chrome, iPhone Safari).
- For billing: the approximate time of the purchase and the bundle you bought — never your full card number.
- For a moderation follow-up: roughly when the match happened and anything you remember about it.
What support can and cannot do
We can look into failed purchases and missing coins, account and login trouble, privacy and deletion requests, and reports that deserve a second look. We answer in the order messages arrive, and a billing or safety issue jumps the queue.
Two things support will never do: restore a specific match — hops are anonymous by design, and once a match ends there is no directory to search — and ask for your password or card details by email. Anyone doing that is not us.
How fast we reply
Most messages get an answer within two days, and many land sooner. Billing problems and safety reports jump the queue because waiting on those genuinely hurts. If three days pass with no word from us, peek in your spam folder — our replies end up there more often than you would expect — and then nudge us again; a second message costs nothing and bumps yours back to the top.
One honest warning: replies come from rabbitvideochat.live addresses only. If mail arrives from any other domain claiming to be our team, it is not us — do not send it passwords, card numbers or gift codes.
Two-minute self-serve answers
A large share of the inbox is answered by pages that already exist. Is rabbit video chat safe covers moderation, blocking and privacy in plain language. The help center handles the everyday questions: matching, coins, camera and microphone trouble. And the pricing page lays out exactly what is free and what costs coins.